Contact Us
Have a question, feedback, or need assistance? Our support team is ready to help.
support@equinexai.comResponse Time
We typically respond to all inquiries within 24-48 hours during business days.
Email Support
Send us an email anytime and we'll get back to you promptly.
In-App Help
Access our Help Center directly from within the app.
Help Center
Browse our comprehensive guides and tutorials.
Before You Contact Us
To help us assist you faster, please include the following information in your message:
- Your account email address
- Device type and OS version (iOS or Android)
- App version (found in Settings)
- A detailed description of the issue
- Screenshots if applicable
Frequently Asked Questions
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link within a few minutes.
How do I add another horse?
Go to the Horses tab and tap the "+" button. Fill in your horse's details and save. Note that the number of horses depends on your subscription plan.
How do I invite family members to my account?
Go to Settings > Account > Invite Members. Enter their email address to send an invitation. They'll need to download the app and accept the invite.
How do I upgrade my subscription?
Go to Settings > Subscription and choose your preferred plan. Payment is processed securely through the App Store (iOS) or Google Play (Android).
How do I cancel my subscription?
On iOS: Go to your iPhone Settings > Apple ID > Subscriptions > Equinex AI to manage or cancel.
On Android: Open Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > Equinex AI to manage or cancel.
You'll keep access until the end of your current billing period.
My data isn't syncing between devices
Ensure you're signed in with the same account on all devices. Try pulling down to refresh on the main screen. If issues persist, contact support.
How do I restore my purchases on a new device?
After signing in with your account, go to Settings > Subscription > Restore Purchases. Make sure you're using the same Apple ID or Google account that made the original purchase. Your subscription will be restored automatically.
Rate Us
Enjoying Equinex AI? We'd appreciate a review on the App Store or Google Play! Your feedback helps other horse owners discover our app and helps us improve.
Technical Issues
If you're experiencing crashes, bugs, or technical problems:
- Make sure you have the latest version of the app installed
- Try closing and reopening the app
- Restart your device if issues persist
- Check that you have a stable internet connection
- Contact us with details about when the issue occurs
Billing & Subscriptions
For billing inquiries, refund requests, or subscription issues:
- Subscriptions and payments are processed by Apple (iOS) or Google (Android)
- For refunds, contact Apple Support or Google Play Support directly
- iOS: Manage your subscription in iPhone Settings > Apple ID > Subscriptions
- Android: Manage your subscription in Google Play Store > Payments & subscriptions
- Contact us if you have questions about plan features