Last updated: May 14, 2026
Equine-X LLC ("Equinex AI," "we," "us," or "our") understands that your privacy is important to you. This Privacy Policy explains how we collect, use, and protect information when you use our website at equinexai.com and the Equinex AI mobile application (collectively, the "Services"). By using our Services, you agree to the practices described here.
We collect information you enter or submit, including:
We do not automatically scrape veterinary records or third-party health databases. The only horse-health information we have is what you choose to enter into the Services.
When you use the Services, we automatically collect:
This helps us maintain security, improve performance, and understand how the Services are used.
When you provide emergency contact information for a third party, you represent that you have their permission to share their contact information with us and to send them automated messages on your behalf.
We use:
We do not use cookies to sell personal information.
Our Services may use:
These partners may receive limited technical data needed to operate their services.
We use your information to:
Operate and maintain the Services
Provide account access and authentication
Provide AI-assisted features that you request (horse health assessment, ride coaching, document processing, etc.)
Improve performance, stability, and usability
Send notifications you opt into
Trigger emergency contact notifications when you have enabled Emergency Features and a possible fall is detected
Respond to support requests
Protect against fraud or misuse
Comply with legal obligations
We do not currently use Services data for barn-side operations, responder workflows, or emergency-response dashboards. As we develop features such as trail operator dashboards, consent-based emergency sharing workflows, and search-and-rescue (SAR) functionality, we will provide advance notice and, where required, obtain your consent before processing your data for those purposes.
We may share information with:
Service providers who help us run the Services
Analytics and crash reporting partners
Legal authorities when required by law or to respond to lawful requests
AI processors (see Third-Party Integrations above)
Recipients of public share links you create at share.equinexai.com to display ride data. Share links use unguessable identifiers and are accessible only to those with the link. You can pause or end sharing at any time. We do not publicly list or index share URLs.
We do not currently share data with barns, trainers, or emergency responders beyond the user-configured emergency contact notifications you initiate. As we develop new features, any new data sharing will be subject to advance notice and your consent.
We do not:
Sell your personal information
Rent your personal information
Share your personal information for cross-context behavioral advertising
This applies to all users, including California residents.
Our Services are not intended for children under 13 years of age (or under 16, if accessed from the EU or UK).
We do not knowingly collect personal information from children below those ages.
If we learn we have collected such information, we will delete it promptly.
Parents may contact us to request deletion or review of a minor's information.
Any veterinary or horse-health information entered into the Services is treated as user-submitted content. It is not shared with barns, trainers, or responders except through the share links and emergency contact notifications you configure yourself. As we develop new features, any expansion of this scope will be subject to advance notice and your consent.
We use administrative, technical, and physical safeguards to protect your information, including:
Encrypted data transmission
Secure authentication
Access controls
Regular security reviews
No system is 100% secure, but we work hard to protect your data.
Opt-in: By checking the SMS consent box during signup or in your account settings, you consent to receive text messages from Equine-X LLC at the number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help.
See our Terms of Service for the full SMS Terms.
We retain personal information only as long as necessary to:
Provide the Services (typically for the life of your account)
Maintain security and prevent fraud
Comply with legal obligations
Resolve disputes and enforce our agreements
You may request deletion at any time by contacting support@equinexai.com.
Our servers are located in the United States. If you access the Services from outside the United States, your information will be transferred to and processed in the United States.
In the event of any discrepancy between versions of these documents in different languages, the American English version shall control.
We may update this Privacy Policy periodically. If changes are significant, we will notify you through the app, by email to your address of record, or by other reasonable means.
If you have questions or requests regarding this Privacy Policy, you can contact us at:
Email: support@equinexai.com
Mail: Equine-X LLC, 37955 Via Huerta, Murrieta, CA 92562